2016 HAPM Results Report
HAPM (Housing Association Performance Management) has been developed and managed by the ICSH since 2004 and is an important self-monitoring tool for housing associations to assess their performance and benchmark this within the sector. The number of participating members and tenancies covered by the HAPM framework has grown in recent years and the ICSH is delighted to see this trend has continued into 2016. There has never been a greater focus on governance and compliance within the housing association sector and HAPM demonstrates that, notwithstanding the legislative, economic or regulatory changes, housing associations continue to provide an excellent service to tenants and other stakeholders.
The full 2016 results are available to download here.