1x Full Time Mental Health Tenancy Sustainment Worker -Housing Association for Integrated Living


Employment Vacancy

1x Full-Time Mental Health Tenancy Sustainment Worker (Permanent)


Job title:

Mental Health Tenancy Sustainment Worker Full Time (Permanent)



Dublin with possible travel to surrounding counties

Responsible/Reporting to:

In House Service Project Leader

Job purpose:

Working as part of the HAIL Support Service providing a floating support service to people with mental health difficulties prior to accessing HAIL tenancies and/or living in other forms of tenure.

Salary Scale:

€36,612 - €45,724.42


Job Information:

This is a full-time post, 35 hours per week - 9.00 – 5.00 Monday to Friday. Please note some late evenings or weekend cover may be required as part of this role.



About HAIL

HAIL is an Approved Housing Body with a strong reputation in providing both quality housing and floating support services to people with mental health difficulties in their own homes across Dublin, Kildare, Laois and Louth.

HAIL’s vision is to be the provider of choice for housing and support for people with mental health difficulties, enabling them to achieve and sustain independent living in the community by having secure, quality, affordable accommodation with appropriate support services tailored to their needs.

HAIL’s mission is to provide housing and individually tailored support services to support tenants and clients, primarily those with mental health difficulties, to integrate and live independent lives in the community.

Our services provide support to HAIL tenants in their own homes and to clients in non-HAIL tenancies e.g. in Local Authority, private rented and other Voluntary Housing Body tenures. We also source tenancies for HSE clients exiting homelessness from hospital, hostels and congregated settings, supporting them in their resettlement and community based mental health recovery. 


Job Purpose Summary


Adequate and appropriate housing is a key component of establishing and maintaining human well being. The primary principles relevant to the housing needs of individuals with mental health difficulties include flexible community care/high quality interagency shared case loads, specialist mental health interventions, generic and practical supports and inclusiveness.   


Rebuilding Ireland (July 2016), our Government’s Action Pan for Housing and Homelessness cites that; “accommodation alone will not address the underlying problems of vulnerable groups such as those experiencing mental ill health and that their complex needs must be addressed by offering supports of a  holistic, medical and practical manner.”


Role Description


To provide a floating support service to people with profound and/or enduring diagnosed mental ill health in their own homes and other accommodation types. To source housing and resettle clients into new tenancies to enable them to live independently within their community



Key Roles and Responsibilities

Tenancy Support and Resettlement .

  • To support clients to establish and/or  maintain their tenancy where a past history of homelessness or institutionalisation has been a factor in their life
  • To develop and implement comprehensive, individually tailored resettlement and support plans that enable our client group to sustain accommodation appropriate to their needs
  • To identify and secure accommodation for those moving from both congregated and homeless accommodation settings.
  • To promote the principles of Mental Health, Stabilisation & Recovery with all clients cognisant of their strengths, fears, hopes and aspirations.
  • To conduct proactive weekly (at a minimum) home visits to our clients based on their level of need.
  • To support the deinstitutionalisation and promote the independence of clients transitioning into the community from a forensic mental health setting.
  • To respond appropriately in crisis situations and to identify the need for brief interventions and relapse prevention techniques
  • To map, record and complete Needs Assessments,  Risk Assessments and Support Plans with clients ensuring their understanding and choice to engage in the process
  • To work with HAIL Housing officers and external housing providers to ensure that housing is carefully matched to individual needs
  • To provide advice and assistance to clients in matters relating to their tenancies such as budgeting, benefits, negotiation skills, practical skills, etc.
  • To intervene in cases of anti-social behaviour or neighbour dispute, assist with negotiation and conflict resolution in order to minimise tenancy breakdown

Client / Tenant Support

  • To provide all potential and new clients/tenants with information about HAIL and our support services
  • To work in a preventative manner to provide early intervention and signposting towards appropriate other professional services
  • To act as  Case Manager and promote clinical and personal recovery goals   
  • To assess client needs, identify problems and work with interdisciplinary teams to devise and implement recovery plans
  • To support clients in developing the skills which will support them to transition into a new tenancy, particularly those transitioning from a higher support setting.
  • To manage crisis and conflicts 
  • To provide access to specialist services for clients facing barriers to independent living such as drug, domestic violence, alcohol and / or physical health issues.
  • To act as an advocate for clients and co-ordinate required services
  • To monitor and evaluate client progress and prepare case closure  handovers
  • To help clients develop skills and support clients to participate in activities that maintain or increase their quality of life
  • To invite and include clients/tenants to  all HAIL activities/events and forums 
  • To promote our Peer Support Programme and Volunteers as being potentially beneficial within the life’s of tenants/clients
  • To assist clients to gain access to work, education and training.


      Stakeholder Engagement and Management

  • To work closely with clients' families, physicians, psychiatrists, psychologists and other health providers
  • To be confident in calling and facilitating client case management meetings with external agencies/funders
  • To maintain relationships and ensure accountability to funding bodies
  • To work in a respectful, coordinated and integrated way with other statutory and voluntary agencies, and within local communities


      Administrative and Other Duties

  • To maintain confidential records of client progress
  • Secure the confidentiality of all interactions and records 
  • To utilise PASS & Salesforce CRM to record client service admission, interventions  and relevant subsequent outcomes
  • To ensure each client has a completed Needs Assessment, Risk Assessment,  Support Plan, and all  associated documentation which is reviewed as appropriate
  • To keep and maintain recorded daily interventions and outcomes notes 
  • To assist the Services Manager in the collation of monthly statistics
  • To attend and actively participate in internal/external meetings, training events, conferences and other functions as directed by the Services Manager 
  • To participate in and co-ordinate the delivery of research on behalf of the organisation.
  • To work closely with other departments to promote the organisation and to actively build positive professional connections. 
  • To participate in regular supervision and annual appraisal, and help in identifying your own job-related development and training needs
  • To ensure that all HAIL policies and procedures are being adhered to, particularly those relating to Health and Safety, Complaints, Code of Practice and Confidentiality.


Person Specification


Key requirements for the positions of Mental Health Tenancy Sustainment Worker are;


  1. Qualifications


  • Applicants should hold a recognised and relevant 3rd level qualification, and/or FETAC Level 7 Qualification in Social Care.


  1. Experience


The Applicant must have proficient experience, knowledge and skills in the following areas to be deemed suitable for this position.


  • Experience (3 years+) of working with people with mental health and other complex needs
  • Extensive experience (3 years+)of both or either the homeless/housing sector
  • Experience of working with clients in their transition to Independent Living
  • Experience in developing individual management strategies and plans for service users with complex needs
  • Experience of case management and confidential record keeping practices
  • Working knowledge of GDPR regulations.
  • Demonstrated ability to manage a complex workload
  • Demonstrated experience of accessing mainstream services for clients 
  • Experience of completing Client Centred Assessments & Risk Assessments and implementing appropriate safety measures 


  1. Knowledge 


  • A working knowledge of Tenancy Sustainment and/or Housing  Resettlement Models 
  • An understanding of preventative strategies in the context of housing clients with complex and challenging needs
  • Ability to set clear objectives and put goals in place using a consistent approach to care planning around the needs of those presenting with multiple care and support needs
  • A working knowledge of Life Skills Mapping and/or Recovery Orientated Programmes (WRAP/STAR)
  • A working knowledge of Housing Law – tenant’s rights and responsibilities
  • Knowledge of Welfare entitlements
  • Be familiar with Recovery Orientated Support Programmes, Relapse Prevention and Floating Support Models


  1. Skills


  • Ability to influence and negotiate
  • Ability to deal appropriately with the challenge of the role
  • Demonstrate professional behaviour and opinion based on objective assessments
  • Contributing to the prevention and management of challenging behaviour
  • Ability to take initiative and responsibility
  • Be highly motivated
  • Analytical and problem solving skills.
  • Demonstrate working knowledge of I.T based programmes such as Excel, Power Point, Salesforce and PASS
  • Ability to formulate and structure research based documents and present them to peers and future funders.   




  • Use of a car and a clean driving licence is essential.
  • The Salary will be commensurate with the experience of the individual appointed and in line with the Organisations salary scale.

            Salary Scale: €36,612 - €45,724.42




  • Post will be filled immediately. All contracts are subject to successful completion of six month probationary period
  • Please note this post is co- funded by the DRHE and the HSE


Recruitment Process


Please send your C.V. and letter of application to hr@hail.ie by 5pm on the 23rd of January   *Only those shortlisted for Interview will be responded to.



HAIL is an equal opportunities employer.