Clúid Housing: Focus Group Facilitator

Clúid Housing: Tenant Focus Groups 2017

Issue

Clúid Housing are recruiting a focus group facilitator to run a series of tenant group sessions in locations around Ireland. The tenant focus groups will explore tenant’s experiences with Clúid customer service, including the Clúid services that tenants have used, their experiences, and identify if tenants have any further needs that are not currently being met.
 

Background

Clúid own and manage in excess of 6,000 homes throughout Ireland, with over 15,000 people living in Clúid homes. Clúid perform a range of housing management functions including arrears management, voids and lettings, repairs, estate management and community development.  Clúid are now looking to conduct a focus group exercise to explore tenant’s experiences with Clúid customer service. It is anticipated that focus groups will take place in late October or Early November, with a final report complete by late November or Early December.  

 

Suggested approach 

Clúid are looking to work with an individual to facilitate focus group sessions and report back on findings. This piece of work will include:
  • Assessment of methodology and focus group questioning to ensure the findings are rigorous and valuable.
  • Prepare and facilitate eight focus groups in locations around Ireland 
  • Analyse the focus group discussions, identifying the main ideas or themes that were raised.
  • Prepare a narrative report and present findings to the Clúid Executive team. 

 

Output 

The presentation and review of the data from the focus groups should enable the Executive Team to review the findings and enable them to identify areas for improvement in customer service. 

 

Criteria 

The facilitator should have experience in the following:
  • Focus group, interview or survey design in the non-profit or community sector
  • Focus group facilitation
  • Analysis and report writing 
  • Academic background such as social research or qualitative research methods 
 
Experience working within the social housing sector is desirable.
 
 
Completed applications should be returned to jgallop@cluid.ie by Wednesday 20 September 2017.